Refund Policy

  • If for any reason, you are not satisfied with the product, we will happily provide you with an exchange or 100% refund of the invoice value, if the merchandise returned as per conditions referred in Paragraph 10 of Term and conditions  within three (3) days (except any jewelry specially made to order).
  • Further Conditions of Refund:
    • The value of the product being returned for a refund should not exceed IDR 10.000.000
    • Customized Jewelry which includes personalized/engraved products manufactured/ordered in line with specific instructions from Customer is not eligible for refund
    • The refund amount will be as determined by AORA JEWELRY. In case any Coupon, Discount or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount or Promo Codes.
  • Any refunds due by AORA JEWELRY to the User shall be made in the following manner:
    • Credit card: The credit card account of the User will be re-credited with the refund amount by AORA JEWELRY after reducing all bank charges. The refund amount will be credited to the User's account within the time span stipulated by the bank which has issued the credit card; or
    • Cheque or wire transfer: The refund amount shall be deposited into the bank account of the User by AORA JEWELRY within (10)business days after the receipt of the request for refund by the User